Refund policy

Direct U.S. Supply

Last updated: January 28, 2026
 

Thank you for shopping with Direct U.S. Supply. We value your satisfaction and want you to feel confident with every purchase. Please read our return policy carefully before making a purchase.

Returns & Exchanges

  • We accept returns for eligible items within 14 days of delivery.

  • Items must be unused, unwashed, and in their original packaging with all tags attached.

  • We do not accept returns for vendor links, final sale items, custom orders, or intimate items.

  • Exchanges may be offered based on product availability.

How to Start a Return

  1. Contact us at directussupply@gmail.com with your order number and reason for return.

  2. Please include clear photos or videos of the product (showing its condition) — this helps us speed up the return or exchange process and verify the item’s eligibility.

  3. Once approved, we’ll provide you with a return shipping address and instructions.

  4. The customer is responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

  • Once your return is received and inspected, we’ll notify you via email.

  • Approved refunds will be issued to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos or videos clearly showing the issue. This helps us quickly confirm the problem and send a replacement or refund.

Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  1. Check with your bank or credit card company first.

  2. Then contact us at directussupply@gmail.com — we’re happy to help resolve it.

Contact Us

For questions about returns, exchanges, or product issues, reach out anytime:

📧 directussupply@gmail.com